| I think for many buyers one of the most important points is to know whether the item is new or secondhand. There are lot of words for secondhand such as used, pre-owned, second user as well as the word secondhand itself.
In the UK (I don't know about elsewhere) phrases such as experienced, mature or very mature wouldn't necessarily indicate to a buyer that the item wasn't new. In fact to many people, including me, they would not really make much sense at all. If an item is used then, imho, it needs to be described as such in plain English which everyone will understand. Following that principle, the large number of second-hand items which I've sold over the years have always been described as used and so no-one has ever complained they weren't getting what they were expecting.
So sadly it doesn't surprise me that an item which has been described by a phrase unfamiliar to most people had given risen to a dispute. |